Workplace Conflict Management & Resolution Skills
Number of lessons:
4 days over 2 weeks
Every human relationship is subject to conflict. Conflicts are an inevitable part of human communication and managers must deal with them daily among their employees. However, conflicts should not be viewed as negative. If not addressed effectively, they can have devastating consequences for employee morale, productivity and customer relations.
Effectively resolving conflict can also increase employee productivity, creativity, and attitude to work.