This course teaches you the principles, practices and practicalities of ADR and settlement negotiations. It is designed for professionals who are interested in developing technical conflict management skills. Participants will need to have a thorough understanding of mediation and its features, as well as the skills required for effective mediation.

In this course you will be taken through the stages of the mediation process and encouraged and assisted to strengthen their own personal styles in dispute management, communication, negotiation, consensus building, basic human psychology, mediation and conciliation. This course is rich in skills acquisition, practice exercises, and role-plays that combine multi-disciplinary approaches to create an inspiring learning experience. Participants will learn to build trust, promote Peace, and foster consensus.

This course will teach you how to resolve conflict and dispute peacefully. It has been observed that parties involved in disagreement lack experience in strategic negotiations. For some groups, it can be difficult to recognize the opposing party as a legitimate negotiating side or to identify strategies for mediation. Complicating matters further is the fact that not all mediators or negotiators are trained to handle both of these skills. Instead, they may be entrusted to individuals who lack the skills and knowledge required to successfully mediate and negotiate.

This course will teach you how to manage conflict and develop communication skills.

In this course you will learn understanding conflicts,Identifying different sources of conflicts, Identifying and understanding your conflict resolution style, Effective interpersonal communication techniques, Effective organisational crisis communication technique, The conflict resolution process.

This course teaches individuals how to manage conflict in the workplace and create a framework that allows them to work together when faced with difficult situations. This course will enable participants to better understand conflict causes and manage conflicts.

This course will teach you everything about conflict management. Learn how to prevent future conflict, the Framework of Organisational Conflict Management and Conflict Resolution Model. Also, learn about causes of conflicts.